What is Call Routing Software and What are its Benefits?
Call routing software is a solution for the management of call-based operations. Through this, incoming phone calls are queued and distributed ahead, as per certain criteria. Considering how such software functions, it can benefit companies that require managing calls, particularly in large volumes. Provided that it is powered by artificial intelligence, the solution can work more efficiently to offer a range of benefits to large, small, or medium-scale organizations. It can help them route ...